French teenager Mathis André had been tinkering around building websites when he dropped out of school at the age of 16 before eventually becoming interested in bots, the software which has exhibited a lot of promise in areas like customer service and e-commerce.
André, who is now 17 and living in Brussels, is the co-founder of Faqbot, which is developing chatbots that are trying to get rid of traditional ‘frequently asked questions’ (FAQ) pages.
“We take an existing FAQ on the website, and then we import and create a conversational agent from the FAQ,” said André.
“FAQs are very long to read, so we tried to provide the answers to questions of the FAQ in a chatbot, but it’s very hard work because we need to be accurate and machine learning is not very good at the moment [for this problem].”
Chatbots were the flavour of the month a few years ago, with startups touting the benefits that the