The company is based in San Francisco, but was founded by four Irish entrepreneurs and has its entire R&D and product management team based in Dublin. All in all, 50% of Intercom's 140 staff is based in Dublin today (and half of its 7,000 paying customers are outside the United States).
The funding round brings Intercom's total funding to $66 million. ICONIQ Capital took the lead, with Series A lead investor The Social + Capital Partnership and Series B lead investor Bessemer Venture Partners chipping in.
Intercom says its customers communicate 3 million times per day, with over 250 million of their end users on the platform today. The company also says it nearly tripled headcount in 2014, and plans to double again both in Dublin and San Francisco in the next 12 months.
That's the kind of growth investors obviously love to see.