Personio buys employee experience platform Back

Munich-based HR software company for SMEs, Personio has acquired Berlin-based Back to improve employee experience. The acquisition is in line with the startup’s strategy to expand the people workflow automation category, which enables HR teams in SMEs to work efficiently across departments and tools. 

Personio had earlier last year announced a whopping $125 million of Series D funding and is currently valued at $6.3 billion.

Hanno Renner, co-founder and CEO of Personio said: “Our customers will benefit from a one-stop shop for employee requests or questions. The Back team is building workflows that bring fragmented tasks together. They will be a core part of continuing to evolve Personio into a people workflow automation category leader that drives productivity across every aspect of a business by removing delays and ensuring opportunities are not missed.”

Back’s software helps people, teams, to process employee requests and automate responses to recurring questions through conversational ticketing, knowledge management and workflow automation. Employees can submit requests and receive automated responses to frequently asked questions through daily communication channels such as Slack or Microsoft Teams. For example, if an employee needs to report an error in their payslip, they have a single place to ask this question and HR can automate responses via an internal knowledge base.

Back’s existing ticketing and knowledge management products will be fully integrated into Personio’s offer.

Christian Eggert, co-founder of Back and new head of product for workflows and integrations at Personio, added: “Back shared Personio’s vision to improve business performance by focusing on people operations and strategy. Hence, we were one of the first companies to integrate with the Personio platform. We are excited to accelerate the momentum of people workflow automation.”

Personio has also opened new offices in Berlin and Barcelona to drive the expansion of its product to meet the market needs of customers across Europe.