Sweepr has raised a $9 million Series A led by Draper Esprit, with further support from seed investor Frontline.vc. The Dublin-based company, founded in 2017, has developed a voice-activated smart-home customer service platform to reduce stress for residents and support teams alike.
Strategy Analytics and International Telecommunications Union (ITU) predicts that by 2022 there will be 4.3 billion devices in our homes. The volume of customer support requests regarding these devices would be even more staggering; some elements of a smart home might make the resident feel quite dumb.
That’s exactly what Sweepr is trying to mitigate. The platform delivers customized support tailored not only to the context of the problem, but also to the technical skill of the customer, in the form of verbal instructions, pictures, and video.
“Sweepr’s voice activated platform has the potential to totally transform customer experience. The millions of support calls happening globally, which frustrate customers and cost service providers billions each year, could be dramatically reduced as the technology enables consumers to find out what’s wrong in real-time,” said Nicola McClafferty, investment director with Draper Esprit.
Sweepr CEO Alan Coleman commented on the technology’s role in advancing the smart-home industry: “Customer support needs to evolve to accommodate the growing complexity of our connected home environments. Sweepr’s early deployments have confirmed that the care industry is ready to be transformed by moving the support from within a traditional call center to within the home itself.”