CloudTalk, a Bratislava-based startup that offers a cloud call center SaaS tool, has raised €6 million in Series A funding led by henQ and joined by Point Nine Capital. The Slovakian company has built its own virtual ‘phone suite’ that integrates with leading CRMs and support tools, providing key information to customer service and sales teams in the moment and allowing easy updates afterward. CloudTalk estimates this saves people 2-3 minutes per call.
“Instead of going the traditional route and being dependent on third-party vendors like Twilio, we decided to build our own infrastructure, giving us better control over voice quality and enabling us to deliver this promise to our customers,” said co-founder Martin Malych.
CloudTalk generally attracts small- to medium-sized companies with an average of 10 to 3,000 users, and they hail from around the world. So far the startup has customers in over 80 countries, including bigger organisations such as Glovo, OYO and Fujitsu. The startup raised a €1.3 million seed round led by Presto Ventures back in 2019 and says its valuation has multiplied eight times since then. As for what this new round will do, Malych commented: “Our plans are to triple our headcount, develop multiple new integrations and set up an AI-focused Innovations Lab that will help us bring innovations to the long-outdated business telephony market.”
Photo: co-founders Martin Malych and Viktor Vanek