Berlin-based praxipal, the AI receptionist transforming healthcare front desks in Germany, has secured $6.7 million in seed funding. The round was led by HV Capital, with participation from Nebular, Anamcara Capital, HPI Ventures and Angel Invest.
Founded in 2024, praxipal develops an AI workforce for healthcare front desks, addressing staffing shortages that affect many industrialised countries, including Germany, where over 80 per cent of medical practices report difficulty hiring medical assistants. Its AI receptionist, Luna, manages end-to-end patient communication, handling calls, scheduling, and inquiries so that core front-desk tasks can be automated. This enables practices to allocate more time to patient care while providing patients with continuous, 24/7 access to their providers.
Luna answers incoming phone calls for medical practices in a natural, human-like manner. Using domain-specific knowledge and an understanding of practice workflows, Luna resolves patient requests end-to-end without human intervention, exceeding the capabilities of a basic voice bot.
The system is highly configurable, allowing practices to tailor behaviour to their needs and processes. Praxipal integrates with established practice management systems, allowing Luna to interact with existing IT infrastructure much like a human staff member.
This support helps address staffing shortages by reducing unanswered calls and shifting routine front-desk tasks away from medical assistants, enabling greater focus on in-person patient care.
The new funding will support expansion beyond orthodontics into additional specialities, further development of the AI receptionist’s capabilities, and broader rollouts as staffing constraints continue to pressure healthcare operations.
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