CiaoDott a vertical voice AI for the Italian medical sector, has raised €1.5 million Pre-Seed. The Techshop led the funding round, with Vento, Club degli Investitori, Growth Engine, and Alpha Venture. Founded in 2025, CiaoDott aims to solve the telephone overload of medical centres, ensuring uniform, timely and consistent responses to patients.
In Italy, the phone remains the main communication channel for patients, with more than 7 out of 10 appointments booked through this channel and about a third of calls going unanswered. CiaoDott autonomously handles 70 per cent of calls — from reservations to common enquiries — allowing healthcare organisations to focus on patient care.
The company operates in a market with significant growth potential, considering that in Italy 9.4 per cent of GDP is dedicated to health spending (OECD data) and there are 123,000 facilities between medical centres, diagnostics and dental offices, which need advanced technological tools to optimise processes.
CiaoDott has already collaborated with companies such as Politerapico Monza, Benacus Lab, and Centro Medico Manara. "This round represents an important recognition of the work we are doing to bring concrete innovation to the Italian healthcare sector", comments Riccardo Morotti, CEO & Co-Founder of CiaoDott.
"In this sector, a generic solution is not enough, and only a vertical approach allows AI to follow the correct flows with reliability. We want to give back valuable time to professionals, allowing them to focus on what really matters: patient care.
This capital will enable us to accelerate technological development and deliver our solution to an increasing number of healthcare organisations across Italy. "
According to Gianluca D'Agostino, Founder and Managing Partner of The Techshop SGR, CiaDott embodies a close-knit and competent team and a well-calibrated solution for a real problem, corroborated by ambition and "fast learning attitude".
"The evidence of product-market fit is concrete and measurable: active collaborations with clinics, contracted revenues and customer satisfaction in the management of complex booking flows.
The maturity achieved by voice models today opens a real window to automate end-to-end processes that until yesterday absorbed a significant share of professionals' time, and CiaoDott is in the best position to grasp it."
The funds will be used to strengthen CiaoDott’s platform to expand to the reservation needs ot orthopaedic, dental, dermatological, as well as strategic marketing initiatives.
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