Solidroad, an AI platform that helps companies evaluate and improve every human and AI customer conversation, today announced a $25 million Series A round led by Hedosophia.
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Solidroad strengthens customer experience through AI-powered training and quality insights. It reviews 100 per cent of a company’s customer interactions and generates insights that help support teams reduce manual quality assurance work, resulting in higher customer satisfaction.
The platform also uses these insights to create personalised training simulations to address areas of improvement for agents. This helps teams improve quality while keeping QA costs from rising when ticket volume grows.
“We turn every customer interaction into measurable insight,” said Solidroad co-founder and CEO Mark Hughes.
“While most company support interactions go unreviewed, our platform evaluates them at scale, holding every interaction to a high quality standard to ensure customers feel supported.
This funding enables us to expand our team and capabilities so more companies can make exceptional service the standard, not the exception.”
Since its 2023 launch, Solidroad has grown its customer base to include brands such as Ryanair, ŌURA, and Crypto.com. Customers use the platform to automate QA coverage, reduce manual review hours, accelerate agent onboarding, and drive higher CSAT through continuous, data-driven coaching.
Additionally, Solidroad’s AI analyses hundreds of conversations in seconds, making it ideal for companies managing high interaction volumes and scaling support teams.
To date, Solidroad’s platform has scored millions of interactions and increased analyst productivity by up to 10x.
Building off the momentum of their seed round in June, Solidroad will use this recent round of funding to expand its teams across San Francisco and Dublin, furthering the platform’s role as a leader in quality assurance for customer support.
Lead image: Grant Puckett.
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