Team inbox app Front raises $10 million to continue changing email

Front, the business and customer communication app for email built by French entrepreneurs, has raised $10 million in a Series A round.

The funding comes from Mamoon Hamid from Social Capital along with Slack CEO Stewart Butterfield and Intercom CEO Eoghan McCabe.

Front’s software is described as a “team inbox”, a communication tool for employee to more efficiently manage emails coming into the company and see which employee are handling certain communications. For example, if a customer sends an email to your [email protected] or [email protected] email address, all the messages come into a centralised inbox where all the relevant employees can see it and see it who has replied or is dealing with it.

The company, which is now based in San Francisco, has been steadily raising capital since its founding in 2013 from VCs like SoftTech VC and Point Nine Capital and angel investors like Alexis Ohanian and Aaron Harris.

Front is aimed at making people’s day to day roles in their jobs easier, said CEO and co-founder Mathilde Collin, but for the most part email has remained unchanged for the last 15 years.

“That goal led Laurent [Perrin], my co-founder, and I to start working on Front in 2013. We wanted to make a difference in people’s professional lives, and Front was the perfect vehicle for 2 reasons,” she said.

“As a company, we could improve things locally, internally, by creating a work environment where employees could thrive.

“As a software provider, we could improve things on a much bigger scale, by working on the most critical tool people use to get work done: email.”

More than 1,000 companies are now using Front, according to the startup, including HubSpot and MailChimp.

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