Amsterdam’s workforce performance management platform Kaizo has raised an additional $4 million in a seed round extension led by Fortino Capital. The Antwerp-based VC firm will now join Gradient Ventures (Google’s AI fund) and Partech who have ponied up $3 million back in 2020. Kaizo reports that the influx of capital will be used to further enhance the platform as well as acquire new customers via some choice engineering positions.
Kaizo was founded in 2018 by Christoph Auer-Welsbach and Dominik Blattner and serves as a workforce performance management tool for customer support professionals. Harnessing the powers of gamification, AI, and real-time analytics, Kaizo is the coach sitting in the corner, keeping customer support pros on track with personal and company goals.
On the managerial front, Kaizo provides reporting, capacity planning, Q&A tools, and real-time performance analytics. Through gamifying work, managers have the ability to zero in on performance issues and appropriately incentivise teams rapidly and effectively.
When we talk of customer support, the words Zen and Desk are bound to make their way to the table. Kaizo is one of the most sought after applications in the ZenDesk Marketplace, and is in use by Foot Locker, Axonius, and Marley Spoon amongst many others.
“With the COVID-induced increase in the digital consumer-market and implementation of remote/hybrid workforce models, customer support has never been more powerful towards a business’ success. Kaizo is helping organizations unlock the full extent of this power. Both to satisfy growing consumer demands by actively maintaining and improving employees' efficiency and performance,” comments Kaizo CEO Christoph Auer-Welsbach.