I don’t think you need me to outline the rise of the e-commerce sector over the past few years. I can guarantee I’d be hard-pressed to find one amongst us all that hasn’t responded to that “your package is X stops away” with a stepping away from the workspace and a leisurely trip to the front door.
But let’s put the seemingly simply (ha!) issue of logistics aside for the moment and focus on the sale and after the sale. And what I mean by that, of course, is customer support.
A member of Dublin’s xSellco group, eDesk has seen demand explode over the past few years, a demand that according to the company has tripled its growth rate, and helped achieve an ARR of $15 million. To give you a sense of just how big this demand is, eDesk told me that on average, they're processing 30 million orders at a value of $1.3 billion a month, and supporting over 3 million conversations within the same timeframe.
Since the beginning of 2020 eDesk has onboarded over 2,000 customers including SuperDry, Sennheiser, and Suzuki, and counts Amazon, eBay, Shopify, and Walmart as strategic partners.
And as of today, that list can now extend to a partnership with Paris-based provider of online marketplace software to retailers, manufacturers and wholesalers, Mirakl. In so much, over 300 Mirakl-driven marketplaces get instant access to eDesk’s top-notch customer support services.
“The announcement of our strategic partnership with Mirakl today represents a big step forward in our mission to help online sellers scale their businesses,” said Dermot O’Connor, eDesk’s new CEO. “Sellers across any Mirakl-powered marketplace can now integrate eDesk with over 300 marketplaces, enabling them to grow their businesses and support their customers at scale, without adding unnecessary complexity to customer service.”