Goppingen's TeamViewer is teaming with Henkel to streamline IT remote support

Consumer goods corporate Henkel and international broadcaster Deutsche Welle are among German clients using TeamViewer's remote connectivity tech to digitise workforces.
Goppingen's TeamViewer is teaming with Henkel to streamline IT remote support

Last time caught up with Göppingen-based TeamViewer it was doubling down on acquisitions. The listed German provider of remote connectivity and workplace digitalisation tech announced January 2021 it would absorb Austrian startup Xaleon, developers of a GDPR-compliant remote screen sharing tool accessed through a web browser.

Xaleon's software was rolled up into TeamViewer's enterprise connectivity platform, TeamViewer Tensor, including extra remote support tools like video chat, chatbots and e-signatures. In the interim, TeamViewer's beefed up remote IT support has cemented a market foothold in Germany.

Henkel, the Düsseldorf-HQed global consumer goods and adhesives group, has just rolled out the product to its 60,000 worker devices, across laptops, tablets and smartphones.

The corporate expects TeamViewer to help streamline its internal IT support, thanks in part to industry-standard security features like single sign on and end-to-end encryption.

Henkel employees can elect to execute TeamViewer sessions alongside existing IT products in the company's infrastructure, for instance the CRM portal ServiceNow, cloud provider Microsoft Azure and mobile device manager Jamf.

The deal follows a contract award earlier this month by Germany's leading broadcaster in overseas markets, Deutsche Welle,  which will offer TeamViewer Tensor to connect to employee laptops and smartphones.

Enabling IT workers to assist end users remotely became a bigger deal during the COVID-19 pandemic, when stay-at-home orders meant tech support was unable to visit telecommuting workers. Done well the feature is a useful extra, limiting confusion that arises while explaining how to use tech on the phone, and enabling colleagues to work alongside one other remotely.

TeamViewer, pitched as an "all-in-one" remote access solution, encompassing support, desktop sharing and collaborative workflows, is a veteran on the startup stage, having launched in 2007. Although private users can deploy the basic product free of charge, TeamViewer collects revenue from around 620,000 corporate subscribers, serving companies of all "sizes" and across industry verticals.

Jan Junker, TeamViewer executive vice president of solution, sales and delivery, said: "We have tailored TeamViewer Tensor specifically to the requirements of corporations.

"The solution can be scaled as required and makes it possible to access devices and machines quickly and easily from anywhere and at any time, in order provide support and maintenance. In times of mobile working, skills shortages and digital transformation at all levels of the value chain, this is a real game changer for IT departments."

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