London-based live chat and customer service chatbots provider, Futr has raised £2.1 million in funding to use AI to disrupt the delivery of customer service. The round saw the participation of new investor tech VC Blackfinch Ventures along with existing investors Praetura Ventures and the British Robotics Fund. This latest round of investment will help the platform bring their bots to more service teams around the world and forge new partnerships.
As customers expect organisations to be accessible around the clock, the startup’s live chat and chatbot platform make this possible by supercharging customer service teams. From multilingual live chat and two-way connections on all social channels, the company provides superpowers to service teams, allowing them to serve their customers more effectively.
The startup will use this new investment to continue its mission to disrupt how customer service is delivered. Andy Wilkins, co-founder and CEO, Futr said: “More organisations now realise accessible platform technology can be deployed instantly to deliver better customer service. Thus, interest in intelligent chat solutions has exploded.”
Dr Reuben Wilcock, head of ventures, Blackfinch, concluded: “At Blackfinch Ventures we strive to invest in disruptive companies with talented founders that are addressing real-world needs. Futr is an exact match on all three values, with the quality of its technology shining through as well as the experience of its brilliant team.