Paris-based platform enabling e-merchants to outsource their customer care, Onepilot has raised €15 million in funding. The Series A round was led by Otium Capital and saw the participation of Cap Horn, First Bridge Ventures as well as previous seed investor Global Founders Capital. This second round of financing will bring the total raised by Onepilot to €17.5 million of funding to date.
The company will expand its operations outside France and the U.K., starting with Germany and Spain this summer and with the rest of Europe following soon after.
As the volume of online transactions grows and consumers expect faster and better answers from e-merchants round the clock, the French platform is offering businesses an all-in-one outsourcing solution with competitive costs and higher quality than traditional outsourcers. It works with a growing network of 500+ freelance agents based locally who remotely solve tickets using the Onepilot tech.
Onepilot platform offers agents simplified access to knowledge, driven by AI, and a unified work environment with popular tools integrations allowing agents to perform refunds, track orders, and other tasks in a few clicks.
Adrien Hugon, co-founder at Onepilot said: “This Series A will allow us to push further on Onepilot’s tech and expand across Europe to offer a 24/7 reliable, qualitative and human customer care service to any kind of business.”
Jérémie Bordier, partner at Otium Capital added: “As investors in both consumer and B2B businesses, we know how much customer support is an important pillar of the customer experience and of a brand reputation. A great, responsive customer support can dramatically increase conversion and retention.”
The platform acquired French AI agent assistant startup Hubware earlier this year to help its agents with faster ticket resolution, and expects to double the size of its AI team in 2022.