Munich-based all-in-one solution for customer experience yoummday has raised €30 million funding to bring new work models into the world of customer services. The round was led by Armira Growth and Project A Ventures.
The fresh capital will be used to scale the company’s technology and expand the business internationally by acquiring traditional call centres in Europe and integrating them in the yoummday [email protected] OS platform.
Using the platform, companies have access to a large pool of customer service talents who work flexibly from home to offer the best possible support for clients. Traditional contact centres for customer service often work on the same principle: Brick and mortar cubicle offices and fixed working hours, a situation which is also associated with inflexibility, lack of motivation and low pay for employees. At the same time requirements for customer service agents are increasing while manpower shortages and cost reductions put pressure on the industry.
Founded in 2016 by telegate and GoYellow founder Dr. Klaus Harisch and his sons Pablo Harisch and Lion Harisch, the startup takes a completely different approach by using a comprehensive technology platform. Its operating system gives customers access to more than 35.000 registered multilingual talents from over 65 countries worldwide. The platform automatically matches talents with customers when they fulfil the requirements profile for their project. Thus, agents remain flexible and receive better payment.
Dr. Klaus Harisch, CEO and founder of yoummday said: “With our platform, one can work independently and conveniently from home, set their own hours and are given the chance to receive clearly above-average pay. With our new work approach, we can ensure that companies always receive scalable customer service, which is at the same time fair for all parties.”